Last Updated: [Date]

At [Your Plush Toy Website Name], customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the conditions and process for returning items purchased from our website, [www.yourwebsite.com]. By purchasing from our Site, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

To qualify for a refund, items must meet the following criteria:

    •    The item must be returned within [30 days] of the original delivery date.
    •    The item must be unused, in its original packaging, and in the same condition as when it was received.
    •    Proof of purchase (such as a receipt or order confirmation) must be provided with the return.

Please note that items that do not meet these criteria may not be eligible for a refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

    •    Sale items: Items purchased on sale or with a promotional discount are final sale and not eligible for a refund.
    •    Customized or Personalized Products: Any items that have been customized or personalized are non-refundable unless they arrive damaged or defective.
    •    Gift Cards: Gift cards are non-refundable.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7 days] of receiving the item at [customer support email] with your order number and a description of the issue. We may request photos of the damage to help with our review. We will either offer a replacement item or issue a refund at no additional cost.

4. Return Process

To initiate a return, follow these steps:

    1.    Contact Us: Email our customer service team at [customer support email] to request a return authorization. Please include your order number, a description of the reason for the return, and any relevant photos if the item is defective or damaged.
    2.    Prepare Your Package: Securely pack the item in its original packaging, including all tags, labels, and accessories.
    3.    Ship the Item: We will provide return shipping instructions, including the address where the package should be sent. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Please note: We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit.

5. Refund Processing

    •    Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
    •    If approved, your refund will be processed within [7-10 business days] to the original method of payment. The timing of the refund may vary depending on your bank or credit card company.
    •    Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

6. Exchanges

If you would like to exchange an item, please contact our customer service team at [customer support email]. We will guide you through the exchange process if the item is eligible.

7. Contact Us

For any questions regarding this Refund Policy, please contact us at:

    •    Email: [customer support email]
    •    Phone: [customer support phone number]
    •    Address: [Your Company’s Address]

Thank you for shopping with [Your Plush Toy Website Name]. We are committed to providing you with quality products and excellent service.